Enhancing the professionalism of civil servants: the experience of the OECD countries

Authors

DOI:

https://doi.org/10.26577/be.2024-149-i3-011
        29 15

Abstract

Professionalization of official activities is an important link in the process of strengthening the public service and increasing customer focus in relations between the public and private sectors. Time dictates higher demands on the professional and personal qualities of managers and ordinary employees of government agencies. Communication skills, flexibility in decision making, and analytical skills come to the fore. The aim of this article is to study the experience of OECD countries in this area, the main trends in the training and retraining of officials, with the development of recommendations for improving approaches to the professionalization of the state apparatus in Kazakhstan. The study examines and summarizes cases from countries such as the UK, USA, Canada, Japan, France, Lithuania, and Australia. In addition to the educational component, the policy of civil servants professionalization within the OECD countries is based on the meritocracy principles, gender equality, and continuous improvement of skills. Overall, the core principles for improving public service in OECD countries are professional, strategic and innovative. The paper concludes with recommendations aimed at advancing the professionalization of Kazakhstan's state apparatus, drawing on current practices and lessons learned from international best practices.

Key words: professionalization, training, retraining, government apparatus, Kazakhstan, OECD.

Author Biographies

Zh.Zh. Davletbayeva, Academy of Public Administration under the President of the RK, Astana с., Kazakhstan

(corresponding author) – candidate of sociological sciences, Academy of Public Administration under the President of the Republic of Kazakhstan, (Astana с., Kazakhstan, e-mail: zhuldyz.davletbayeva@apa.kz)

B.T. Utepkaliyeva, RSE at the PVC «National Center for the Development of Higher Education» of the Ministry of Science and Higher Education of the RK, Astana c., Kazakhstan

MSc.(Programme and Project Management.), Deputy Head of PMO at RSE on the Right of Economic Management “National Center for Higher Education Development” of the Ministry of Science and Higher Education of the Republic of Kazakhstan, (Astana с., Kazakhstan, e-mail: b.utepkaliyeva@n-k.kz)

Y.S. Dussipov, Kazakh National Women's Teacher Training University, Almaty c., Kazakhstan

Dr.Sc.(Law.), Vice-Rector of the Kazakh National Women's Pedagogical University, (Almaty с., Kazakhstan, e-mail: d.e_64@mail.ru)

Z.T. Torebekova, Center for Analytical Research and Evaluation LLP, Astana c., Kazakhstan

Scientific Secretary of LLP “Center for Research, Analysis and Evaluation of Efficiency”, Supreme Audit Chamber of the Republic of Kazakhstan, (Astana с., Kazakhstan, e-mail: z.torebekova@stateaudit.kz)

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How to Cite

Davletbayeva, Z. ., Utepkaliyeva, B. ., Dussipov, Y. ., & Torebekova, Z. (2024). Enhancing the professionalism of civil servants: the experience of the OECD countries. Journal of Economic Research &Amp; Business Administration, 149(3), 150–160. https://doi.org/10.26577/be.2024-149-i3-011